Cookies Policy

Cookie Policy

What is a cookie?

It is a file that is downloaded to your computer or other device by accessing specific websites that contain information on your browsing in same. In some cases, cookies are necessary to facilitate browsing and store and retrieve information about the browsing habits of a user or his/her computer, among other things. Depending on the information they contain and how they use their equipment, they can also be used to recognize the user.

Identification of used cookies

Following the guidelines established by the Spanish Data Protection Agency, the cookies used in this website are classified as follows:

  • Own Cookies: These are sent to the user’s terminal equipment from a computer or domain managed by the publisher and from which the service requested by the user is provided.
  • Third party cookies: These are sent to the user’s terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through the cookies.
  • Session cookies: They collect and store data while the user accesses a web page.
  • Persistent Cookies: They store data in the terminal so that it can be accessed and processed during a period defined by the person in charge of the cookie – from minutes to several years-.
  • Technical cookies: They allow the user to browse through a web page, platform or application and use the different options or services offered.
  • Personalization Cookies: They allow the user to access the service with some general characteristics predefined according to a series of criteria in the user terminal such as language, type of browser used to access the service, regional settings from where you access the service, etc.
  • Analysis cookies: They allow the person responsible for them to monitor and analyse the behaviour of users of websites to which they are linked. The information collected through this type of cookies is used to measure the activity of websites, applications or platforms and for the elaboration of navigation profiles of users of said sites, applications and platforms, in order to improve the analysis of usage data.

The following table shows cookies of the web www.prim.es and third parties and the purpose for which each one is used.

following table shows cookies of the web www.prim.es and third parties and the purpose for which each one is used.

OWN COOKIES
COOKIE NAME EXPIRY PURPOSE AND TYPE OF INFORMATION COLLECTED FUNCTIONS AFFECTED IN CASE OF DEACTIVATION
SESSION
ja_portfolio_tpl 24/10/2017 Cookie used by website form to remember user settings Form will stop working
cookieAcceptanceCookie 20/03/2044 Political acceptance of cookies No acceptance will occur
_utmc End of browser session It is configured to interact with urchin.js Malfunction user monitoring
_utmt 10 minutes It is used to limit the percentage of requests. Malfunction user monitoring
_utma Two years after configuration or update It is used to distinguish users and sessions. The cookie is created when the JavaScript library is executed and there is no _utma cookie Malfunction of user monitoring
_utmz Six months after configuration or update It stores the traffic source or campaign that explains how the user reached the site. Malfunction user monitoring
_utmb It is used to determine new sessions or visits. It is used to determine new sessions or visits. Malfunction user monitoring
THIRD PARTY COOKIES
(e.g. statistical cookies of Google Analytics, Google, Youtube, etc)
COOKIE NAME EXPIRY PURPOSE AND TYPE OF INFORMATION COLLECTED ENTITY RESPONSIBLE FUNCTIONS AFFECTED IN CASE OF DEACTIVATION
_ga google analytics 10/11/2018 It is used to distinguish users. Google analytics will cease to operate _ga google analytics
_gta 10 minutes It is used to limit the percentage of requests. Possible web crash due to denial of service in case of attack. _gta
b4c069ca643476844a6da020f3116f6f A session It is used to distinguish users. Google analytics will cease to operate b4c069ca643476844a6da020f3116f6f

Cookies deactivation

You can allow, block or delete cookies installed on your computer by configuring the browser options installed. Please read the help section of your browser carefully to learn more about how to activate «private mode» or unlock certain cookies.

For further information on the Explorer browser press here.

For further information on the Firefox browser press here.

For further information on the Opera browser press here.

For further information on the Google Chrome browser press here.

For further information on the Safari browser press here.

Deactivation or deletion of cookies belonging to Google Analytics

If you accept the use of cookies belonging to Google Analytics, you can later uninstall them by setting your browser, as indicated, or by installing the Google Analytics Disabling Plug-in: https://tools.google.com/dlpage/gaoptout?hl=es.

Privacy Policy

PRIM, S.A., in accordance with current legislation on the Protection of Personal Data, hereby notifies the users of the website international.prim.es (hereinafter the Website) of the Privacy and Data Protection Policy applicable to the processing of personal data that the User voluntarily provides when accessing its site.

The User, by providing PRIM, S.A. with personal data through the electronic forms of the Website, contact section, and, where appropriate, by marking the corresponding acceptance box expressly agrees that PRIM, S.A. can process such data under the terms of this Privacy Policy and Data Protection clause and for the purposes expressed herein.

PRIM, S.A. hereby informs users of the Website that their personal data may only be obtained for processing when appropriate, relevant and not excessive in relation to the specific and explicit purpose for which it has been obtained. It will be cancelled when it is no longer necessary or relevant for that purpose, or when requested by the holder in the exercise of their cancellation right.

PRIM, S.A. states its commitment to comply with the law in force at all times in terms of data protection, and any other applicable law.

The personal data provided will be treated in accordance with the following Personal Data Protection Information:

Additional information
Entity Responsible PRIM, S.A., holder of tax identification number A28165587 and domiciled at Calle F, no. 15, Polígono Industrial 1, 28938 Móstoles (Madrid).

Data Protection Office Contact: protecciondedatos@prim.es

Main objectives To answer the queries of Users who contact us through the Contact or Forms sections enabled.
Provide the service requested by the User. Management of the platform. Exchange of information and opinions of products among users. Maintenance of the platform worldwide so that opinions can be viewed by all users across the globe.
Legitimacy and conservation The basis for processing the data is the consent granted by the User by marking the corresponding acceptance box, if applicable.

If you do not provide the necessary data for these purposes, it will be impossible to provide our services. The data will be kept as long as the relationship is maintained and its removal is not requested and, in any case, in compliance with statutory deadlines applicable to it.

Additional objectives The user’s email contact information may be used to send advertisements and other commercial communications about our products and/or services, provided that you have expressly authorized it by marking the corresponding acceptance box.
User information may be used for statistical purposes, after it has been previously rendered anonymous, in order to analyse the behaviour and trends of Users and assess how to improve the services we provide to them.

It may also be used to detect and investigate fraud, as well as other illegal activities and potential breaches of our Privacy Policy and/or Terms of Use.

Legitimacy and conservation The use of your email in the terms indicated above will require your consent by checking the corresponding box. The data will be kept as long as the relationship is maintained and its removal is not requested and, in any case, in compliance with statutory deadlines applicable to it.
Recipients of disclosures No data transfers are planned.

Companies of the PRIM Group (consult www.prim.es) to offer, by any means (electronic or not) information on products and/or services of the Group and other commercial information, provided you have expressly authorized it by marking the corresponding acceptance box.

Rights of interested parties Interested parties may exercise their rights of access, rectification, suppression, portability and limitation or opposition by writing to PRIM, S.A., stating «exercise rights of data protection» or through the following electronic address: protecciondedatos@prim.es
Interested parties have the right to withdraw consent.
Interested parties have the right to complain to the Control Authority (Spanish Data Protection Agency www.agpd.es).

The user will be solely responsible for the accuracy of the data provided to PRIM, S.A.

The fields marked with an asterisk (*) in the forms enabled on the Website are mandatory, so if you fail to complete any of them you cannot continue with your submission.

PRIM, S.A. manages its server environment properly and has a firewall infrastructure that requires strict compliance. It continuously uses current technologies to ensure that the confidentiality and privacy of the information is not compromised. The Website uses Secure Socket Layer (SSL) protocol to improve security. SSL is the sector’s standard technology used to protect and maintain the security of message transmissions over the Internet. By accessing your accounts or sending information from secure Internet pages, encryption will code your data in an unreadable format to prevent unauthorized users from accessing this type of data.

To this end, technical and organizational measures are adopted to guarantee the security of personal data contained in same and to prevent its alteration, loss, processing or unauthorized access, taking into account the state of technology, nature of the data and the risks to which it is exposed.

Any changes made to the Privacy Policy and information management practices will be reflected in a timely manner, and PRIM, S.A. may add, modify or remove such privacy policy when deemed necessary.

PRIM, S.A. will not modify policies or practices under any circumstances to make them less effective in protecting the previously stored personal data of our clients, without the prior consent of those affected.

Legal Notice

LEGAL NOTICE

This Legal Notice regulates the use of the website international.prim.es (hereinafter the Website) owned by PRIM, S.A. (hereinafter, the Company), domiciled at Polígono Industrial no. 1, Calle Yolanda Gonzalez, no. 15, 28938, Móstoles (Madrid); holder of tax identification number A28165587; registered in the Company Register of Madrid no. 3652- Section 8 – Folio 1 – Page M61451, Entry 36.7-10.92 and with email address recepcion@prim.es.

The use of the Website requires express acceptance by the user of each clause indicated in this Legal Notice, as well as each of the specific warnings or clauses established for the contracting of certain services, products or use of areas of same.

In the event of non-acceptance of the clauses established in this Legal Notice, the user must refrain from accessing and/or using the services and/or contents made available on the Website and leave same.

USE OF THE WEBSITE

The user undertakes not to use the Website to carry out activities contrary to the law, morals or public order and, in general, to make use of same in accordance with the conditions established in this Legal Notice. It is also obliged not to carry out advertising or commercial activities by sending messages with a false identity.

PRIM, S.A. is exclusively responsible for the Website and provides information about its own services. It is not responsible for the contents that, contrary to these general conditions, users may send or publish, whereby the user is the only one responsible for the veracity and lawful nature of same.

PRIM, S.A. may interrupt the service of the Website that is being used and immediately terminate the relationship with the user if it detects misuse of same or any of the services offered therein that it considers contrary to the provisions of this Legal Notice.

BROWSING PROTECTION
(For cases where the user is provided with keys to access restricted areas)

When connecting to the Internet users should adopt the following precautionary measures in addition to taking into account the basic aspects of computer protection:

  • Use up-to-date versions of browsers.
  • When accessing the restricted access area, ensure that the Secure Sockets Layer (SSL) security protocol is used to guarantee the integrity and confidentiality of the information provided.
  • Browse known websites.
  • Do not accept the execution of programmes whose download occurs automatically, if you do not trust the sources of said download.
  • In the event that public or shared computers are used with third parties, confirm that the automatic password reminder option is not activated.
  1. Password protection.

The passwords provided are strictly confidential so it will be the responsibility of the user to ensure that they are properly used and safeguarded.

Therefore, passwords should not be written on paper or on computer documents.

You may change the password periodically. In this case, it is recommended that the password chosen be difficult to decipher, avoiding the use of your birthday, telephone number, etc.

  1. Antivirus protection.

Viruses are programmes that are installed on the computer, usually hidden from the owner, and prejudicial to the user’s computer (for example, they destroy files or the disk, spread to other computers or cause a computer malfunction). To avoid eventual virus infections, you should:

  • Have updated antivirus software, so consult the manufacturer’s instructions for the programme to keep the automatic update active.
  • Use the antivirus to analyse documents received by electronic means or that come from external means like portable devices.
  • Install programmes that come from secure sources that do not infringe intellectual property rights.
  • You should install an anti-spyware system to avoid spyware. You should also configure a spam filter system to limit remittance of unwanted bulk mail.
  • In case you receive unsolicited e-mails, it is advisable to confirm their remittance with the sender or delete the message directly. It should never be opened even if it comes from a known sender.
  • Do not engage in chain letters or resend mail indiscriminately.
  • Do not execute the attached files directly, it is much safer to extract them previously to a computer directory.

Having an anti-virus programme does not ensure total protection of the user’s computer, mainly due to two reasons: that it is too new to be detected by the programme’s virus library or it shows a «false positive», meaning that a programme contains in its programming code sequences that are similar to a virus.

 INTELLECTUAL AND INDUSTRIAL PROPERTY

The whole of this Website: text, images, marks, graphics, logos, buttons, software files, colour combinations, as well as the structure, selection, order and presentation of its contents, is protected by Intellectual Property and Industrial laws, whereby its reproduction, distribution, public communication and transformation is prohibited, except for personal and private use.

PRIM, S.A. does not guarantee that the contents are accurate or free of error or that the free use of same by the user does not infringe the rights of third parties. The user is responsible for the good or bad use of this website and its contents.

It is also prohibited to reproduce, retransmit, copy, transfer or rebroadcast, in whole or in part, the information contained in the Website, whatever its purpose and the means used to do so, without prior authorization from PRIM, S.A.

 LINKS

The Website can include links to third party sites. Third party websites have not been reviewed nor are they subject to controls by PRIM, S.A. In any case, PRIM, S.A. cannot be held responsible for the content of these websites or for the measures adopted regarding their privacy or to the processing of personal data.

PRIM, S.A. recommends careful reading of the conditions of use and the privacy policy of these sites.

In case you are interested in activating a link to any of the PRIM, S.A. websites, you will have to communicate this, obtaining express consent to create the link. PRIM, S.A. reserves the right to oppose the activation of links to its website.

MINORS

Unauthorized minors are forbidden to access and use the portal.

PRIM, S.A. reminds users who are over 18 years of age who have minors in their care, that they will be solely responsible for determining which services and/or contents are not appropriate for the age of the latter.

PRIM, S.A. informs that there are computer programmes that filter and block access to certain content and services, so that parents or guardians, for example, can decide what Internet content and services children can access and which they cannot.

RESPONSIBILITIES

PRIM, S.A. will not be directly or indirectly responsible for:

  • Service quality, access speed, correct operation or availability or continuous operation of the Website.
  • Damage that may be caused to the user’s equipment by the use of the Website.
  • Cases in which a third party accesses messages or uses them for remittance of computer viruses, thus breaking the established security measures.
  • Vices and defects of all kinds of content transmitted, disseminated, stored or made available.
  • The legality, reliability and usefulness of the content that users transmit by means of the website or services offered on it, as well as its truthfulness or accuracy. PRIM, S.A. does not control use of the Website by users, nor does it guarantee that they do so in accordance with the provisions of this Legal Notice.
  • Update of the contents offered in the news sections.

Users will be responsible for the following, including but not limited to:

  • Content entered by them, especially data and information, and sent to PRIM, S.A. by means of or on the Website.
  • Performance of any type of illegal action, be it damaging to rights, harmful and/or prejudicial.
  • Safeguarding of their username and password, which they must not communicate to third parties, in order to avoid impersonations or providing untrue or incorrect data.

COURT

This Legal Notice is written in English, and is subject to current Spanish legislation. Upon acceptance by the parties of the clauses established in this Legal Notice, all disputes arising from the use of the services offered or the content of the website will be submitted to the competent Madrid Courts.

Latest update: 1 February 2018

Quality and Environmental Policy

«Innovation and quality is our company philosophy»

Innovation and quality is our company philosophy. Highly professional teams ensure continually the development and launching of new products and constant improvement in product quality and efficiency, as well as especially designed products to meet the requirements of specific customers / markets.

Our products, considered as medical devices, are manufactured according to the CEE Medical Device Directive 93/42/EEC and its update Directive 2007/47/EC.

Our operations and procedures are developed according to the requirements of ISO 13485:2016 standards.

QUALITY AND ENVIRONMENTAL POLICY 

PRIM, a company engaged in the manufacturing of orthotic and orthopaedic products, as well as in the distribution and technical service of medical devices, also committed to the manufacturing, distribution and after-sales service for rehabilitation and physiotherapy devices, declares that quality and the respect for the environment are priorities in the development of their activities, in order to meet customer needs anytime, by offering them a competitive and environmentally friendly product, by involving in these processes every company department and their personnel.

PRIM SA Quality and Environmental Management System complies with all applicable requirements described in the EN ISO 13485:2016 and EN ISO 14001:2015 standards.

The certified scope applies to:

  • Design, manufacturing and distribution of orthoses, orthopaedic devices and rehabilitation and physiotherapy equipment.
  • Distribution and technical support of medical and non medical devices.
  • Grouping of CE marked medical devices for procedure packs.

The guidelines and general objectives related to quality assurance and environmental management, to which PRIM is committed to, are unified and described in their Quality and Environmental Policy Statement, which is defined by Head Direction as part of the general policy of the company and consistent with it.

Our Quality and Environmental Management guidelines are:

  • Commitment to meet the requirements of the interested parties and maintain the efficiency of both QR and EM systems.
  • Make sure that the products and services provided to the customers are safe, reliable and meet all the specifications, standards and codes which apply to them.
  • Work and collaborate closely with customers in the improvement of our products and services.
  • Settle actions and programs not only focused on the detection and correction of non-conformities but aimed at prevention
  • Measure and analyse all the data related to Quality and Environment processes in order to attain and maintain a continuous improvement in the organization.
  • Commitment to the products marketed and developed for the prevention of Pollution at all stages of the process and respect for the environment. Commitment from the entire organization with pollution prevention and environmental protection.
  • Comply with the applicable statutory and regulative requirements related to service and sales, and also with the specific relevant to the context of the organisation and stakeholders.
  • Develop projects in order to improve our products and services, from a technological, environmental and quality point of view.
  • Educate, motivate and involve the entire staff working on behalf the company in the management and development of the implemented Environmental and Quality Management System.

In order to implement these quality and environmental management objectives, PRIM carry out their management based on the following standards and directives:

  • Council Directive 93/42 EEC concerning medical devices.
  • EN-ISO 13485:2016. Medical devices. Quality Management Systems Requirements for regulatory purposes.
  • EN ISO 14001:2015. Environmental management Systems. Requirements with guidance for use.

This statement will be reviewed every year and will be updated whenever the changes require a new document.

This statement provides the framework to settle and review the environmental objectives and targets of this management system and it’s appropriate to the purpose and context of the organization.

This Policy will be made available to interested parties by defining the channels of communication.

PRIM’s Management shows its engagement by means of this statement and takes responsibility for its understanding, implementation and continuous updating at every level of the company.

(*)Document excerpted from PRIM Quality Manual, 18th revision Abril 2019, paragraph 5.3.